Full Time Rentals Coordinator (Customer Service)

WHO WE’RE LOOKING FOR:

We are looking for someone who enjoys meeting new people, getting to know clients and their needs and creating quotes for them. As well as someone who is confident with client in-person and email correspondence and meeting with clients. Additionally you will be verifying orders and assisting in client will-call pick ups and/or returns. You will also be responsible for caring for the showroom, ensuring that areas for consultations are prepped, and items from previous consultations have been cleared and put away. This will involve cleaning, taking out the recycling/garbage, and keeping general cleanliness and aesthetic.

Lastly, a large part of this position will be working efficiently with the office, inventory and warehouse team. We’re looking for someone who’s a self starter, communicates clearly & efficiently, who enjoys getting to know people and talking to new clients. Excellent multi-tasking skills are also a must!

RATE OF PAY:

$37,000 – $42,000

WORK SCHEDULE:

This position runs until October 2023, with the possibility of extension. Please anticipate around 10 – 30 hours of work per week (might vary depending on volume of work).

Must be available some weekdays, most weekends and long weekends, as well as split shifts which include late nights. Due to the nature of our business, the time of work will depend on the volume of event bookings.  

Days can vary from a single task to a full day. Flexibility is key!

WHAT YOU’LL BE DOING:

  • Effectively communicate with clients (on the phone/in-person/via e-mail) from start to finish, providing excellent customer service with a friendly, positive, kind and helpful demeanor
  • Clear communication with the Bespoke team to ensure smooth and efficient processes
  • Creating orders and checking inventory stock, pricing and availability and team availability (deliveries)
  • Packing orders when needed.
  • Reviewing all client orders to ensure information is accurate and up to date
  • Making sure the office is clean and organized and the consultation area is always ready for clients
  • Filing and administrative tasks
  • Completing tasks as required
  • Additional projects as assigned

WHAT YOU’LL BRING ALONG:

  • Kindness
  • MANDATORY Able to interact at a high level of professionalism with clients and colleagues to build and maintain positive, supportive and respectful relationships
  • MANDATORY: Must love meeting new people and be able to develop a strong foundation to build an excellent client relationship
  • MANDATORY: Excellent multi-tasking skills
  • MANDATORY: Organized and loves the hustle
  • MANDATORY: Self starter and strong attention to detail
  • MANDATORY: Team player with a positive attitude
  • MANDATORY Legendary Customer Service Skills
  • MANDATORY Extremely punctual
  • Excellent problem solving abilities and willing to adapt and be flexible.
  • Ability to safely lift delicate and heavy items
  • Thoughtful and resourceful with the ability to work well under pressure
  • Willing to learn and adapt in a fast paced environment
  • Able to work independently at a high pace as well as collaborate in a team environment.
  • Basic knowledge of tools
  • Computer efficient
  • Open to receiving feedback in a positive and respectful way.

WHAT WE PROVIDE YOU WITH:

  • We provide a kind, positive and fun-filled (and often times dog-filled) work & team oriented environment.
  • A generous number of vacation days per year.
  • Additionally, we want to ensure you are well cared for by providing an annual credit that goes towards your choice of wellness and/or professional development.
  • Team bonding events throughout the year
  • You also get free unlimited inventory rentals for any upcoming celebrations.
  • If you’re finding that you want to explore other areas in the company, we have opportunities for cross training, where you can gain knowledge on how another department works. We are looking for someone who adapts and wants to grow with us, whether that’s wanting to explore more within the design department or grow in other areas and avenues in the company.

WHERE YOU CAN GROW: As a Rentals Coordinator, you will have the ability to grow as a Rentals Manager if you’d like to lead the Rentals Department and oversee all the rental clients and ensure that client experience is a fun and positive one. With this, you can also grow as a Client Consultant should you want to continue meeting and working with clients and helping them bring their vision to life. As a company we are constantly changing and growing and we aspire to hire the right people that want to grow with us, whether it’s in the same department or branch out into other departments/areas of interest.

WHO WE ARE: We are Bespoke Decor and Habitat!

Bespoke Decor is a growing design and rental company based in Burnaby. We design and serve hundreds of events ranging from weddings to corporate gatherings and film productions.

Secondly, Habitat Staging is one of our sister companies established in September of 2020. Habitat provides design and staging services for homes. Our services are provided throughout the lower mainland from a small condo to a large home.

Most importantly, we are a strong, hard-working and fun-loving group of humans who are looking for someone who share the same values.

HOW TO APPLY:

Say hey! Please send an email to our People & Culture Coordinator, Lois (jobs@bespokedecor.ca) to introduce yourself, send over a resume and any details you think we should know. 

No phone calls or drop-ins please.

Only shortlisted candidates will be called.